Technical Skills
- WCAG 2.1
- WAI-ARIA
- HTML, CSS, some JavaScript
Professional Experience
Intuit
Product Manager - Accessibility (contract) (September 2019 to Present)
- Led auditing project for WCAG 2.1 AA conformance
- Consulting with stakeholders to recommend accessibility best practices
- Providing accessibility training to newly hired engineers
- Mentoring accessibility team members on auditing/product management best practices
eBay
Sr. Product Manager - Accessibility (April 2016 to August 2019)
- Owned accessibility of eBay’s front-end web/mobile web properties
- Developed an accessibility scoreboard to better measure success
- Partnered with stakeholders to revise design and test practices that delivered broader usability and inclusivity
- Developed accessibility policies to address gaps in the software development lifecycle
- Assessed risk of non-conformance that could result in organizational exposure; determined the severity and involved appropriate individuals to facilitate action
- Influenced and advised all levels of management on accessibility strategies and its implications on the business at eBay and other eBay companies
- Consulted with stakeholders to help them understand the impact of accessibility from a cultural and business perspective
- Continually strove to build partnerships with cross-functional teams to promote accessible best practices and accessibility policies
- Identified areas that needed accessibility integration earlier in the process and worked with teams to find a solution before deployment to end users
- Represented eBay at industry and non-industry conferences
- Created and maintained open-source accessibility documentation
Deque Systems
Sr. Accessibility Consultant (May 2015 to April 2016)
- Trained developers and testers in accessibility testing and best practices
- Audited websites, documents, and applications
- Developed accessible versions of inaccessible site features
- Provided recommendations and prioritizations for accessibility fixes
The University of Texas at Austin
Webmaster (July 2011 to April 2015)
- Owned digital accessibility for the university
- Managed accessibility and web-related projects
- Established and enforced guidelines for accessibility best practices
- Evangelized and trained web developers on accessibility best practices
- Partnered with legal and procurement departments to ensure commitments for accessibility from vendors
- Coordinated accessibility efforts with university captioning/transcription services
- Other web-related systems administration
Help Desk Training Supervisor (July 2007 to July 2011)
- Supervised call center/in-person support staff
- Created and administered training for 100+ part-time and full-time staff
- Developed web applications to support training and other Help Desk functions
Other
- Actively contributing to Silver [proposed successor to WCAG] (2018 to Present)
- Speaker at accessibility camps, conferences, meetups, events, etc. (2014 to Present)
- Judge for Knowbility’s OpenAIR Accessibility Contest (2014 to Present)
- Founder/Organizer for Austin Accessibility and Inclusive Design Meetup (2014 to 2016)
- Developed a custom keyboard interface for the video game Hearthstone (2015 to 2016)
- proof-of-concept gameplay video at http://hearthstone.garcialo.com)
Recent Talks
- Building and Running an Accessibility Program for LTUX SF (Ladies That UX SF)
- Accessible UX 101 for South Bay UX Meetup (video at http://ux101.garcialo.com)
- Accessibility, the Design Handoff, and You! for UXPin (video at http://uxpin.garcialo.com)
Links
- Personal Site: https://garcialo.com
- LinkedIn Profile: linkedin.com/in/garcialo
- GitHub Profile: https://www.github.com/garcialo
- @garcialo on Twitter
Education
The University of Texas at Austin - Bachelors in Linguistics